Frequently asked questions

Installation and site preparation

To ensure stability and safe use, the base for a hot tub or spa should be solid, level, and well-compacted. Recommended solutions include a concrete slab or paving stones with a minimum thickness of 10–15 cm. The surface must be uniform, with no risk of sinking or uneven settling of the structure. Improper ground preparation may lead to damage and void the warranty.

Choosing the right wattage for your jacuzzi heater depends on several factors. Here are some important things to consider:alii?

The required connections depend on the selected equipment and features of the unit. For models equipped with electric heaters and massage pumps, a 230V or 400V (“three-phase”) power supply is necessary. It is strongly recommended to confirm the electrical requirements in advance, before installation.

Important: Electrical connections must be carried out by a qualified electrician with the appropriate SEP certification, who will sign the warranty document. Incorrect installation by unauthorized persons may result in the loss of warranty coverage.

Heating method

The use of an internal or external hot tub heater depends on the preferences and needs of the customer. An internal hot tub heater is more aesthetic, but when installed inside the hot tub, it reduces the amount of space for users, e.g. from 6 to 5 people, while an external heater provides greater safety and easier access to service, does not take up space inside the hot tub for users, but takes up space around the hot tub.

Choosing the right wattage for your jacuzzi heater depends on several factors. Here are some important things to consider:alii?

a) Jacuzzi capacity: The first step is to determine the capacity of the Jacuzzi, i.e. how many liters of water it can hold. The larger the Jacuzzi, the more power the heater will need to maintain the optimal temperature.

b) Target temperature: What temperature would you like to maintain in your hot tub? If you prefer higher temperatures, you will need to heat it up more, which requires a more powerful heater.

c) Hot Tub Insulation: Check how well your hot tub is insulated. If your hot tub is well insulated, it can maintain the water temperature better, which can affect the choice of heater power.

d) Weather Conditions: If you plan to use your hot tub outdoors, you need to consider the weather conditions in your area. In colder climates, a more powerful heater may be necessary to maintain the proper temperature.

It is recommended that you consult with your hot tub manufacturer or equipment specialist for accurate recommendations regarding the wattage of the heater that will be appropriate for your specific hot tub model.

Water filtration

A sand filter is a filtering device that removes contaminants from water by passing it through a layer of sand. In this way, it provides clean water, free from contaminants, bacteria and viruses. Thanks to it, the water remains clear and hygienic and provides the user with comfortable use.
The circulation pump and air pump are important elements in the system of a jacuzzi, swimming pool or garden tub. The circulation pump helps to maintain a constant water temperature and also ensures the even distribution of chemicals in the water, which affects its quality. On the other hand, the air pump is responsible for the production of air bubbles, which provides a better feeling during bathing and has a positive effect on relaxation and well-being.

Security

Depending on the degree of use. If we use the bathtub, hot tub or swimming pool very often and maintain the temperature above 0 degrees, then not necessarily. If we do not use them too often, it is necessary to drain the water and secure the rest of the devices. Water that remains inside during frost can cause cracking of technical elements, which in turn requires expensive repairs. Therefore, it is important to properly prepare and secure our sets against frost in the winter season.

Operation and maintenance

The frequency of water changes depends on how often the hot tub or jacuzzi is used, as well as the effectiveness of the filtration system and water treatment products. With regular use of appropriate cleaning agents and filters, the water can typically be changed every 4–6 weeks. In cases of heavy use or if disinfection is not applied, it is recommended to change the water every 1–2 weeks.
The water should always be clear, odor-free, and not cloudy—this indicates that the system is functioning properly.

To maintain clean water in a hot tub or jacuzzi, it is recommended to use chemicals specifically designed for warm water.

The most commonly used chemicals include:

  • Chlorine – an effective and popular disinfectant,
  • Bromine – gentler on the skin, ideal for spas,
  • Active oxygen – an alternative for people allergic to chlorine,
  • pH balancers – maintaining a pH level between 7.0 and 7.4 prevents corrosion and water cloudiness,
  • Algaecides and flocculants – prevent algae growth and improve water clarity.

Using the right chemicals along with regular monitoring of water parameters (e.g., with test kits) ensures safe and comfortable bathing.

Water or air massage?

Water massage is one of the key features that attract users to this type of hot tub. It offers a wide range of health and relaxation benefits. Water massage uses water jets that emit powerful jets of water under pressure. These jets are directed at different parts of the body, providing an intensive massage. You can adjust the strength and direction of the water jets, adapting them to your preferences and needs.
Main benefits:
• muscle stimulation: water jets effectively relax tense muscles, helping to recover after physical exertion
• improved circulation: strong water flow stimulates blood circulation, which can support cardiovascular health
• pain relief: hydromassage is often recommended for people suffering from back pain, joint pain, and muscle injuries

Air massage is one of the popular features that provides users with relaxation and health benefits. This type of massage uses air jets that are mixed with water and released from jets inside the tub. The air jets create gentle bubbles that envelop the body, giving a feeling of a light and pleasant massage. It is ideal for those looking for relaxation and relief.

Main benefits:
• Stress reduction: Air massage is known for its relaxing properties, helping to reduce stress levels and unwind

• Gentle relaxation: Bubble massage is more gentle than hydro massage, making it ideal for those looking for a peaceful relaxation

• Skin stimulation: Gentle bubbles help cleanse and massage the skin, which can improve its appearance and condition

Transport and delivery

We deliver our products using our own transport—specially adapted delivery vehicles equipped with a platform or access to a loading platform. This allows us to ensure safe and efficient loading and unloading of goods, even in hard-to-reach locations.

The goods are carefully secured during transport to prevent any damage. We use professional straps, anti-slip mats, and protective padding.

Transport includes delivery to the customer’s property only. Unloading, carrying in, and installation of the product are the customer’s responsibility.

For larger and heavier items, we recommend preparing an adequate number of people for receiving the delivery and planning the installation site in advance. Our driver is not obligated to carry in or install the goods.

The driver is equipped with special lifting straps to facilitate unloading. If needed, the customer may arrange suitable equipment—such as an excavator, telescopic handler, forklift with extended forks, or crane—appropriate for the size and weight of the product.

Absolutely. Orders can be picked up in person.